At thoniy.com, we understand your fashion needs and thus bring you over 20 new sales every day. However you need not lose heart if you do not like the fit, color or design. We at thoniy.com offer you best discounts for products especially handpicked for you from all over the world thus request you to activate returns within 7 days of delivery.
In case you need to return a product which is not satisfactory, you just need to give us a call on our customer care helpline +91 95000 84781, between 10:00 AM to 7:00 PM, 7 days a week or drop us a mail on firstname.lastname@example.org
Need to return? Just follow these simple steps:
1. You can call us or e-mail us within 7 days from date of delivery
2. Please mention Order number in subject line to help us quickly process your returns and ensure that the returned merchandize is unused, unworn, unwashed, undamaged, and clean and in saleable condition.
3. Request you to cooperate and maintain the original packaging of return items including original Thoni Burkas tags.
4. Please ensure that all the returned products are packed securely and safely to prevent any loss or damage during transit.
5. Once your return has been authorized, please refer to the link in our email for the return shipping label which is mandatory and should be pasted on every single return packet.
6. For all self-shipped returns, please ensure that your shipment reaches our address within 10 days from date of raising the return request.
How do you return?
You can return the product in following ways:
1. Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in selected locations, which falls under the service network of our courier partners.
2. Self-ship to our Return Cell: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Return Cell within 10 days. For all self-shipped returns, you will be reimbursed Rs. 100 towards your shipping costs as one-voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality check passed on receipt in our address.
All returned products need to clearly bear the consignee address on the return Airway Bill, as given below:
12/23, 4th Lane, Shastri Nagar,
Adyar, Chennai – 600 020
Refund option for you
All sizing issue returns are refunded as store credits, which can be redeemed by you on any of the exciting sale events show cased on the website, within a span of one month.
Your refund amount only includes price of items of the returns accepted post validation by our quality team.
Your refund amount will not include any shipping charges or for/against any promotional vouchers used at the time of order.
Our customer care team is happy to assist you anytime between 10:00 AM to 7:00 PM and can be reached on +91 9500084781 or via email at email@example.com.
1. If on a rare chance you receive any damaged/defective product please send an email at firstname.lastname@example.org within 24 hours of delivery, along with photographs and our customer care team will assist you accordingly. Your refund will be done as NEFT for payments made through 'cash on delivery' mode, and if your payment is made through credit/ debit card or any net banking then the amount is credited back to your account from which the payment was made.
2. Your returns must reach our Return Cell with original tags; else you will not be eligible for refunds.
3. Your returns not validated by our Quality team will be shipped back to you on to pay basis as per your request received via email/phone